Question 1

What is Salooote?

Accepted Answer

Salooote is Armenia's premier event planning marketplace, connecting customers with top-rated vendors for cakes, catering, flowers, music, venues and more.

Question 2

Is Salooote available outside Yerevan?

Accepted Answer

Yes! We have vendors across 50+ cities in Armenia. Availability varies by location — enter your city when browsing to see local vendors.

Question 3

Do I need an account to order?

Accepted Answer

You can browse without an account, but you'll need to sign up to place orders and track your purchases.

Question 4

Is my data safe with Salooote?

Accepted Answer

Absolutely. We use industry-standard encryption and never sell your personal data. See our Privacy Policy for full details.

Question 5

How do I leave a review?

Accepted Answer

After your order is marked delivered, you'll receive an email prompt to rate and review the vendor. You can also review from your order history.

Question 6

Can I use Salooote for corporate events?

Accepted Answer

Yes! Many of our vendors cater to corporate clients. Contact us at support@salooote.am for volume pricing and dedicated support.

Question 7

How do I place an order?

Accepted Answer

Browse vendors, choose a product or service, add to cart, and complete checkout. You'll receive a confirmation email immediately.

Question 8

Can I modify my order after placing it?

Accepted Answer

Modifications are possible within 1 hour of placing your order. Contact the vendor directly or reach out to our support team.

Question 9

How do I track my order?

Accepted Answer

Visit the Track Order page and enter your order number and email. You'll see real-time status updates.

Question 10

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund.

Question 11

Can I schedule delivery for a specific date?

Accepted Answer

Yes — most vendors allow scheduling. Available dates are shown during checkout. Cakes and flowers usually need 24–72 hours notice.

Question 12

How are vendors vetted?

Accepted Answer

All vendors go through identity verification, quality checks, and must maintain a minimum 4.0 star rating. We also conduct periodic audits.

Question 13

Can I contact a vendor before ordering?

Accepted Answer

Yes! Each vendor profile has a 'Message' button. You can ask questions about customization, pricing, or availability.

Question 14

What if a vendor cancels my order?

Accepted Answer

In the rare event a vendor cancels, you'll be notified immediately and receive a full refund within 3–5 business days.

Question 15

How do vendor ratings work?

Accepted Answer

Ratings are calculated from verified customer reviews only. Each review is submitted after a completed order and cannot be edited after 30 days.

Question 16

Can I become a vendor?

Accepted Answer

Absolutely! Visit our Apply page to submit your application. We review all applications within 3–5 business days.

Question 17

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, and local Armenian bank transfers (Arca, Visa Armenia).

Question 18

When is my card charged?

Accepted Answer

Your card is charged immediately upon placing an order. For custom orders, we may charge a deposit upfront.

Question 19

How do refunds work?

Accepted Answer

Approved refunds are processed within 7–10 business days back to your original payment method.

Question 20

Is checkout secure?

Accepted Answer

Yes. All transactions are processed via PCI-DSS compliant payment gateways. We never store your full card details.

Question 21

Do you offer installment payments?

Accepted Answer

Installment options are available for orders over AMD 50,000 through our partner banks. Select 'Pay in installments' at checkout.

Question 22

Can I get an invoice for my order?

Accepted Answer

Yes. Go to your order history and click 'Download Invoice'. Corporate invoices with VAT details are available on request.

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